Privacy Policy

Scope

This Privacy Policy explains how waitAround LLC ("waitAround," "we," "us," or "our") collects, uses, shares, retains, and protects information when you use the waitAround Providers application, the waitAround Clients application, and their related waiting-room services.

In this policy, "Provider" means the barber, stylist, or other service professional operating a waiting room. "Client" means the customer who views or joins a Provider's waiting room.

Information we collect

Provider account and profile information

When a Provider creates or uses an account, we may collect the Provider's name, email address, account identifier, and the professional or business information the Provider chooses to add — such as a business name, display name, services, and waiting-room settings. Authentication credentials are processed securely by our authentication provider; we do not have access to passwords in readable form.

Client information

When a Client joins a waiting room, we collect the Client's name and create identifiers and records needed to maintain the Client's place in line. The current version does not require Clients to provide a phone number or select a service when joining a line.

Waiting-room and service information

We process information required to operate a waiting room, including whether the line is open, capacity, Client display names, queue positions, timestamps, service status, estimated waiting information, and Provider actions such as notify next, start service, finish service, skip, remove, or mark no-show.

Notification and device information

If you enable notifications in either app, we process an Apple Push Notification service device token and related technical information needed to deliver queue and service notifications. You can disable notifications at any time in your device settings.

Camera and QR codes

waitAround Clients may request access to the camera so a Client can scan a Provider's waiting-room QR code. Camera images used for QR scanning are processed on the device and are not uploaded to or stored by waitAround. A Client may instead use another available link or entry method when offered.

Support communications

If you contact us for support, we receive the information you choose to provide — such as your name, contact details, message, and any screenshots or diagnostic details you include.

Limited technical information

Our service providers may automatically process limited technical records — such as IP address, device or app version, request timestamps, and server logs — to operate, secure, troubleshoot, and maintain the service.

How we use information

We use information to:

• Create, authenticate, and maintain Provider accounts and Client records.
• Let Clients find or open a Provider's waiting room and join its line.
• Operate waiting rooms and keep queue information synchronized between Providers and Clients.
• Deliver service-related push notifications.
• Provide customer support and respond to requests.
• Maintain the reliability, safety, and security of the apps.
• Prevent misuse, investigate technical problems, and comply with legal obligations.

We do not use personal information for third-party advertising or cross-app tracking.

How we share information

We do not sell or rent personal information. We share information only when needed to provide and protect the service:

• Between Clients and Providers: when a Client joins a line, we share the Client's display name, queue position, timestamps, and service status with that Provider. Clients may see the Provider's display name, business information, waiting-room status, and information about their own place in line. We do not make a Client's line information available to unrelated Providers.
• Supabase: provides backend database, authentication, and related infrastructure used to operate waitAround.
• Apple: processes device tokens and notification data through Apple Push Notification service when notifications are enabled.
• Support services: if you contact us through WhatsApp or another external service, that service processes the information you submit under its own privacy terms.
• Legal and safety reasons: we may disclose information when reasonably necessary to comply with law, protect rights or safety, investigate abuse, or enforce our agreements.
• Business changes: information may be transferred as part of a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards.

We require service providers that process information for us to protect it and use it only for the services they provide.

Data retention

We retain Provider account information while the account is active and for as long as reasonably necessary to provide the service, resolve disputes, maintain security, comply with legal obligations, and enforce our agreements. Client and queue records are retained only as long as reasonably necessary for operational, security, and legitimate business purposes.

When information is no longer required, we delete it or de-identify it, unless a longer retention period is required by law. Backup copies may remain for a limited period before they are overwritten.

Your choices and rights

Providers may update certain account or business information within the app. Providers and Clients may request access to, correction of, or deletion of their personal information by contacting us using the details below. We may need to verify your identity before completing a request.

Deleting an account removes the account and associated personal information unless we must retain specific information for legal, security, fraud-prevention, or dispute-resolution purposes. You may withdraw notification permission through your iPhone settings. If you no longer want us to process information required to provide the service, you may request account deletion and stop using the app.

Depending on where you live, you may have additional privacy rights. We will respond to verified requests as required by applicable law.

Responsibilities of Providers

Providers may view limited information about Clients who join their waiting room — such as a Client's display name, position, timestamps, and queue status. Providers must use this information only to manage the waiting line and deliver the requested service, and must not use or disclose it for unrelated purposes.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No electronic transmission or storage system is completely secure, so we cannot guarantee absolute security.

Children

waitAround Providers and waitAround Clients are not directed to children under 13. We do not knowingly collect personal information from children under 13 through these apps. If you believe a child has provided information through a waitAround app, contact us so we can review and delete it when appropriate.

International processing

Information may be processed and stored in the United States or other locations where our service providers operate. Where required, we use appropriate safeguards for international transfers of personal information.

Changes to this policy

We may update this Privacy Policy as the apps or our practices change. We will post the revised policy on this page and update the effective date. If a change materially affects how we handle personal information, we will provide additional notice when appropriate.

Contact us

If you have questions, privacy requests, or an account-deletion request, we’re easy to reach.